She does not wait for a call back. The phone on the right is what this system sent her instead, while your hands stayed on the pipe.
Follow Thandi's message from 07:02 to the five-star review, and count what the owner had to do along the way: accept one job.
It does not matter where it starts: the website chat, a WhatsApp, a missed call or the booking form. Everything lands in one place, and a missed call gets a WhatsApp back straight away.
Thandi wrote in isiZulu, so it answers in isiZulu. It gives the safety steps, asks the three things you would ask (what, where, a photo) and offers a real slot from your calendar. The grey line under each message is the English it files for you.
A customer card is created with her name, suburb, photo and slot, and it moves through your pipeline by itself. No notebook, and no scrolling back through chats to find an address.
Not a dashboard to log into. A WhatsApp with the job, the photo and the slot. Reply 1 to accept it, or 2 to pass it to someone on your team.
Quotes that go quiet get a nudge the next day and again on day three. People who are not ready get a useful check-in a couple of weeks later, so yours is the name they remember when the geyser finally goes.
Hallo Anneke, enige vrae oor die kwotasie? Ons gesels graag daaroor.Hi Anneke, any questions on the quote? Happy to talk it through.Ons het Donderdag 'n gaping as jy wil voortgaan.We have a slot on Thursday if you would like to go ahead.Drie tekens dat jou waterdigting nie die winter gaan haal nie.Three signs your waterproofing will not make it through winter.Reg, kom ons doen dit. Card moves to Booked."Right, let's do it."Thandi gets a thank-you and a review link that evening. Questions about invoices, rescheduling and guarantees are answered straight away, and anything it cannot answer is handed to you with the full history.
Every missed call gets a WhatsApp back in seconds, so the customer is talking to you and not to the next name on Google.
The 21:00 message about a leaking tap is answered, qualified and booked for the morning while you are having supper.
No quote is left to go cold because you were too busy to chase it. Each one is followed up until there is a yes or a no.
People who were only asking get useful, occasional check-ins, so they come back to you when the job becomes urgent.
Every finished job ends with a thank-you and a review link, sent the same evening while the customer is still relieved.
Invoices, reschedules and "when are you arriving?" are handled straight away, and the hard ones are passed to a person.
The customer, the problem, the photo and the slot in one message. One reply confirms it.
What came in today, what is booked for tomorrow and which quotes are still waiting on an answer.
An unhappy customer, an unusual job or a big quote is passed to you with the whole conversation attached.
Pick the look that suits the page. The chat, the WhatsApp replies, the CRM and the follow-ups plug into either one, so every landing page you add for a suburb or a service feeds the same pipeline.
One photo, one promise, one button. Quick to build and quick to load, so it suits suburb and service pages made for search.
Open the minimal page →
The burst geyser you can shut off yourself, and a page that repairs itself as you scroll. Built to be remembered, so it suits the home page.
Open the 3D page →Open the chat on the Lekker Fix demo site and tell it your geyser has burst, ask for a quote, or say you manage rentals.
Open the chat on the demo site →